Privacy Policy

Effective date: 20.03.2024

 1. Introduction

Protecting your privacy is of utmost importance to us. This Privacy Policy (hereinafter referred to as the ‘Policy’) describes how and why users information might collect, store, use, and/or share (‘process’) when they visit website https://heysms.com (hereinafter referred to as the ‘Website’) and use our services.

Website is owned by Flipnames Limited, a legal entity duly incorporated and acting under the laws of Hong Kong, registration number 3289778, having its registered address at Rm 7B, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong and which separately doing business and uses Website under the trade name HeySMS (hereinafter referred to as the ‘HeySMS’).
This Policy outlines the categories of data collected and maintained by HeySMS, in its capacity as a data controller, the purposes for which such data is collected, and the categories of individuals to whom such data may be disclosed.
The collection and processing of personal data by HeySMS is subject to the terms of this Policy and the relevant provisions of the Personal Data (Privacy) Ordinance (Cap. 486) (Ordinance) (with Amendment Ordinance 2021).
Your Consent: By using Website or any services or products of HeySMS, you hereby unconditionally give us your consent to the Policy, authorize us to process your personal data according to this Policy and accept to our Terms of Use. You can withdraw your consent at any time.

 2. What information does HeySMS process?

We collect personal information that you provide to us.
Generally, you can browse Website without telling us who you are or revealing any personal information about yourself. We follow a standard procedure of using log files. These files log users when they visit Website. All hosting companies do this and a part of hosting services analytics.
The data collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any data that is personally identifiable. The purpose of the data is for analyzing trends, administering the site, tracking users movement on Website, and gathering demographic information.

We may process personal information depending on how you interact with HeySMS and the services, the choices you make, and the products and features you use, which includes information that pertains to an individual and enables their identification, such as name, telephone number, and email address. More specifically, users to Website may be requested to voluntarily provide their personal data when submitting a request on Website. We do not process sensitive personal information.

 3. How does HeySMS collect your personal data?

3.1. Data collected from the data subjects themselves or third parties.
Each visit to Website does not necessarily require you to provide any personal data. However, in several cases, it may be necessary for you to provide specific information, including personal data, as indicated in the relevant data entry sections on Website. For example, the most common instance in which HeySMS collects your personal data is when you request a callback.
We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
The data collected through Website can also be combined with data provided in other instances, such as when submitting an order application by telephone. Personal data provided to HeySMS in such cases may be integrated into the existing database and stored to facilitate the management of your data.

3.2. Data collected with the use of ‘cookies’
We may use cookies and other tracking technologies to collect and store your information.
On Website, we use ‘cookies’, which are used to store information about your Website browsing including your preferences, and the pages on Website that you accessed or visited. The primary goal of using ‘cookies’ is to enhance your experience as a user or customer of Website.
By accepting this Policy, you also give your consent to the use of ‘cookies’ used on Website.

 4. For what purpose does HeySMS collect the data?

The data, whether of a personal or non-personal nature, collected by HeySMS from you, serves the following purposes:

1). Advertising / Marketing: HeySMS may use data for analysis and marketing communications with you regarding events, benefits, discounts on products, and services. You can opt not to receive such messages the first time you provide your personal data to HeySMS, and you can also declare your preference not to receive them at any time thereafter.

2). Improvement and Adaptation of Website: HeySMS will utilize this information solely for the purposes for which it was collected, such as providing you with information about events and benefits for its clients. It will also be used to tailor the content of Website to your requirements and enhance its structure, updates, and dynamics.

3). Offers by third parties: With your explicit consent, HeySMS may facilitate the sending of promotional messages from other companies with which it collaborates, provided they are carefully selected and adhere to this Policy.

 5. Do we share your data with third parties?

We may share information in specific situations described in this section and/or with the following categories of third parties.

HeySMS does not disclose, transfer, or sell your personal data to any third party, except for reputable companies to which we may outsource certain tasks for the purpose of operating Website and processing your applications. However, we assure that these parties are required to adhere to appropriate safety measures and maintain the confidentiality of such data, while also operating under the instructions and directions of HeySMS.

HeySMS may disclose personal data when required by law, or when necessary to protect or defend the interests of its own and yours.

 6. How safe is your data?

We aim to protect your personal information through a system of organizational and technical security measures.
HeySMS is dedicated to safeguarding your personal data. We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We take all reasonable technical and organizational measures to ensure the security and protection of your personal data, preventing unauthorized access, use, alteration, and unlawful destruction. These measures include the use of encryption Secure Sockets Layer (SSL) when collecting and transferring sensitive data.

6.1. To protect your personal data:

• Access to your personal data is restricted to authorized employees for the purpose of providing you with our services.
• HeySMS has implemented physical, electronic, and organizational measures in accordance with all relevant regulations to protect your personal data.

HeySMS takes all possible precautions to safeguard your personal data. However, due to the nature of the Internet, we cannot guarantee the protection of communications or data stored in browsers from unauthorized third-party access.

6.2. How long do we store personal data?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
HeySMS only keeps users personal data for the duration necessary to process it according to this Policy. HeySMS will then either delete it or anonymize them so it does not identify users. HeySMS treats data differently depending on what it is used for, but the users can ask HeySMS to delete their personal data at any time. No matter how long the retention period, the users can ask HeySMS to delete their personal data in certain circumstances

6.3. To get access to your personal data:
Based on the applicable laws, you have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.

You have the right to access your personal data, to object to its collection and processing, to request the corrections of any inaccuracies, and the deletion of such data. You may also revoke your consent for collection and processing of the data without any retroactive effects. In particular, regarding your consent to receive informational/promotional messages included in our newsletters, visitors/customers may request to stop receiving these messages at any time.

Upon your request, you may receive an explanation regarding the processing of your personal data and confirmation that all relevant parties have been informed of your request for information, changes, or deletion, as appropriate. HeySMS will make every effort to fulfill these requests within a reasonable timeframe.
If you require more information about this Policy or have any questions or objections regarding the collection and processing of your personal data, or if you wish to request their deletion, you can reach out to us via email at info@heysms.com or by phone at +35795158178.

7. Do we make updates to this Policy?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
The full text of the Policy is always available to all visitors on the Internet on the Website at https://heysms.com.
HeySMS reserves the right to modify the content of the Policy once in a while, without prior notice and at its sole discretion in order to reflect the procedure for ensuring the safety of personal data in force at a particular point in time.
The new version of the Policy comes into force from the moment it is posted on Website. Therefore, each time you visit Website, you have to comply with the terms of the currently applicable the Policy.
We recommend reviewing this Policy every time you use Website to ensure your agreement with it.

This Policy was last updated on 20.03.2024